Accountancy
113
Agriculture, Fishing
1
Finance, Insurance
89
Call Centres
1
Catering & Hospitality
108
Construction, Property
126
Customer services
71
Defence/Armed Forces
62
Education
2
Electronics
83
Engineering, Manufacturing 129
Graduate, Trainees
56
Healthcare & Nursing
74
Human resources
66
IT & Internet
473
Legal
73
Management consultancy 55
Marketing, Advertising, PR 95
Media, Creative
8
Non-profit, Charities
1
Public sector & Services
10
Recruitment sales
75
Retail, Wholesale
82
Restaurant & Food Service 10
Sales
129
Science
15
Secretarial, Administration 27
Security
0
Senior appointments
8
Telecommunications
2
Transport, Logistics
5
Travel, Leisure, Tourism
18
Other
60
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Construction, Property Vacancy 209 |
| Post:Evaluation Officer
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Bristol
|
| The announcement text: |
1. Analyse new written and oral complaints, using judgement to confirm if they fall within the Ombudsman`s jurisdiction. Use judgement to consider the complexity of a complaint, referring only very complex cases to senior staff.
2. Communicate decisions to complainants, landlords and others as appropriate.
3. Advise all involved parties of possible alternatives if the Scheme is unable to assist.
4. Refer complaints to landlords when their internal complaints procedures have not yet been exhausted.
5. Monitor the progress of complaints through landlord`s complaints procedures. Encourage the local settlement of complaints. Liaise with, advise and assist all parties as appropriate. Deal with casework correspondence. Seek information from the parties and analyse on receipt. Seek advice on very complex issues.
6. Identify cases where landlords may be unduly delaying complaint handling and warn them of the potential consequences of continued delay. Pass the case to senior colleagues if formal intervention required.
7. Identify when the landlord`s complaints procedure has been completed and consider the options available to the Scheme (including mediation, conciliation and short*long term investigation), advising senior staff appropriately.
8. Identify landlords whose general complaints handling may be flawed and advise senior staff as appropriate.
9. Assist in any other general casework duties as required.For more opportunities, please visit www.synergygroup.co.uk.
|
| Contact information |
| Employer: |
|
| Email: |
618@edinburghcareer.informnow.com
|
| Phone: |
020 7556 1122
|
|
| |
Publication date: 2009-04-03 01:43:55
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